Refund & Returns Policy

Last updated: July 4, 2026

At FLOWERAPP LLC ("FlowerApp"), your satisfaction matters to us. Because flowers are fresh, perishable products, our refund and returns process is designed to be fair to you while accounting for the nature of the goods. This policy applies to all orders placed through flowertoapp.com.

1. Freshness Guarantee

We guarantee that your flowers will be fresh upon delivery and, with proper care, will last several days. If your arrangement arrives in poor condition or fails to stay fresh within 7 days, we will provide a replacement or refund as described below.

2. Reporting a Problem

• Contact us within 24 hours of delivery for damaged, incorrect, or unsatisfactory arrangements.
• Please include your order number and one or more photographs of the product so we can assess the issue quickly.
• Send reports to info@flowertoapp.com or call +1 (917) 998-0135.

3. Eligible Resolutions

Depending on the situation, we may offer one of the following:

• Free replacement delivery of the same or comparable arrangement.
• Full or partial refund to your original payment method.
• Store credit toward a future order.

4. Cancellations & Changes

• To cancel or modify an order, contact us as early as possible. Changes requested before the arrangement is prepared or dispatched can usually be accommodated in full.
• Same-day orders and orders already in preparation or out for delivery may not be eligible for cancellation, as work and perishable materials have already been committed.
• Cancellation requests received at least 24 hours before the scheduled delivery date for future-dated orders are eligible for a full refund.

5. Non-Refundable Situations

Refunds or replacements may not be available where:

• An incorrect delivery address or recipient details were provided by the customer.
• The recipient was unavailable and no safe place was available to leave the delivery (see our Shipping & Delivery Policy).
• Minor, natural variations occur in flower type, color, or container consistent with our substitution practice.
• The issue is reported more than 24 hours after delivery.

6. Refund Processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. We will notify you by email once a refund has been processed.

7. How to Request a Refund or Replacement

Email info@flowertoapp.com or call +1 (917) 998-0135 with your order number, a description of the issue, and photos where applicable. Our team will respond promptly and work with you toward a fair resolution.

8. Contact Us