Privacy Policy

Last updated: July 4, 2026

FLOWERAPP LLC ("FlowerApp," "we," "us," or "our") operates the website flowertoapp.com (the "Site") and provides flower ordering and delivery services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site or services, you agree to the practices described here.

1. Information We Collect

Information you provide

• Order & contact details: your name, email address, phone number, billing and delivery address, recipient details, gift messages, and delivery preferences.
• Communications: information you provide when you contact us by phone, email, or through our order form.

Information collected automatically

• Usage & device data: IP address, browser type, device information, pages viewed, and referring pages, collected through cookies and similar technologies.
• Advertising & analytics: we may use tools such as Google Analytics and Google Ads (including conversion tracking and remarketing) to understand traffic and measure campaign performance.

Payment information

Payments are processed by secure third-party payment processors. We do not store your full card number on our servers. Card data is handled directly by our PCI-compliant payment providers.

2. How We Use Your Information

• To process, fulfill, and deliver your flower orders.
• To communicate with you about orders, delivery status, and customer support.
• To operate, maintain, and improve our Site and services.
• To personalize content and measure and improve our marketing and advertising.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with legal obligations and enforce our terms.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze traffic, and support advertising. You can control cookies through your browser settings. For more detail, see our Cookie Policy. Third parties such as Google may use cookies to serve ads based on your prior visits; you can opt out via Google Ads Settings.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (payment processors, delivery couriers, hosting, analytics, and advertising partners), under confidentiality obligations.
• Legal & safety reasons — when required by law, subpoena, or to protect the rights, property, or safety of FlowerApp, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain data uses. California residents may have rights under the CCPA/CPRA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. To exercise any right, contact us using the details below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, please contact us and we will delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated "Last updated" date. Your continued use of the Site indicates acceptance of the revised policy.

11. Contact Us